The Nest camera going offline is one of the most frequently-faced issues by Nest camera users. Although Nest home security cameras are considered the most innovative security cameras available, they do encounter several minor or major issues. Just like any other device, Nest cam keeps going offline if there is a problem with internet connectivity at your home or office.
If you are wondering what could be the reason behind the Nest camera offline issue in your case, don’t worry about it. These issues are very common for any smart home device and can be fixed easily with a few troubleshooting steps.
If you observe your Nest camera going offline, make sure you try to understand the “why” behind it. In other words, you need to identify a few possible causes of the Nest camera offline issue. Once you learn about the reasons, you become more capable of resolving the issues on your own. So without any further ado, let’s go ahead with the Nest camera troubleshooting guide.
Understanding the “Nest camera offline” issue
Before you walk you through the possible reasons why Nest camera keeps going offline, we want you to know everything about this problem. The Nest camera offline issue occurs when your camera is unable to contact the internet connection. In simple yet easy words, the Nest camera going offline issue shows up when the internet connection is facing some issues.
There could be several reasons why your internet connection is dropping off or causing issues with your camera. In the next section, you will learn about the possible reasons why Nest camera keeps going offline every now and again.
Possible reasons for the camera going offline
Here are all the potential causes of Nest camera offline problem. Kindly have a look at the points below to understand the reasons behind this trouble:
- Internet downtime in your area
- Temporary server outage at your service provider’s end
- Faulty modem or router
- Outdated Nest camera firmware
- Inappropriate WiFi frequency
- Multiple network interferences
- Camera gone into idle mode
Troubleshooting steps to resolve the issue
Finally, you have arrived at the troubleshooting part of this post. We request you follow these instructions with utmost care in order to eliminate the Nest camera offline issue without any fuss. Follow this section to resolve the offline issue:
- Checking power and internet connections
Firstly, cross-check that the Nest camera charging cable or USB cable is working perfectly. If the cable is faulty, it may not be able to support your camera’s charging. Please replace the cable with a new one. Make sure there are no signs of damage on the USB cable of your Nest camera.
If you still observe your Nest camera going offline, please verify that the internet connection is stable. Go to the modem or router to make sure the internet status light is active. Ensure the Etherent cable and other wires are firmly plugged into their respective ports.
- Resetting the camera
In case you still observe your Nest camera keeps going offline, please reset the camera to the factory defualt settings. Locate the reset button on your Nest WiFi camera. Press and hold the Nest camera reset button for a good 10 seconds. After that, release the button and wait for some time. Allow your camera to restore the factory default settings.
Reconfigure the Nest camera using the Nest app or the Google Home app. Cross-check whether you still see the Nest camera offline issue. If yes, go to the next step.
- Updating firmware and software
Use the Nest app or the Google Home app to update your Nest camera’s firmware to the most recent version. It will require a stable internet connection to ensure the firmware is updated without any hassle. Go to Settings and then navigate to the Firmware Update page. Follow the in-app prompts to update the Nest camera firmware.
- Adjusting Wi-Fi settings
Do you still observe your Nest camera going off-line every now and again? Kindly ensure your Nest camera is connected to the 2.4GHz WiFi network. Nest WiFi camera does not support 5GHz network and hence might not connect to the network. Make sure you configure your router’s settings accordingly.
- Checking for network interference
In the rarest of rare cases will you see the Nest camera offline issue showing up after following all the aforementioned tips. However, you must ensure your router is place at a minimum height of 4 feet above the ground. Moreover, make sure you have not kept any WiFi devices, microwave appliances, or metal pieces nearby your wireless router.
- Contacting Nest support
Finally, contact our support team if you still come across any issues with your Nest camera. Our support team will make sure you get out of the trouble in no time.
Conclusion
That was all about the Nest camera offline issue. If you ever notice your Nest camera going offline again and again, make sure you reboot your camera. If you still face the same issue, you must reset your device to the factory default settings. Moreover, you can also follow the aforementioned tips to come out of the trouble.
We hope you liked this guide and that it allowed you to bring your Nest home security camera back to life. If you experience more such issues with your WiFi camera, feel free to talk to our support team for more help.
FAQs
Why is my Nest cameras offline after a power outage?
If your camera is offline after a power outage, then it might be struggling with a drained out battery. Make sure you fully charge your camera whenever the power is restored.
Can I use my Nest camera while it’s offline?
No, you can’t use your Nest cameras when it is offline. Moreover, you won’t be even able to access your camera using a smartphone or tablet.
Will resetting my Wi-Fi network delete other connected devices?
Yes, resetting your camera will delete everything, including the videos, connected devices, and other logs.
How often should I update the firmware and software on my Nest camera?
You should update your camera’s firmware as and when an update is available. Make sure you never miss any update.