Generally, Simplisafe security cameras are renowned for their HD resolution and have advanced intruder and motion detection features. Similarly, these security surveillance devices are easy to install and set up. But with so many exceptional aspects, Simplisafe users sometimes experience simplisafe camera offline issues that are very common.
Additionally, this issue may occur due to different reasons but the primary indicates that the base station is disconnected from the WIFi or camera or the base station is out of the router network range. Besides this, many other causes will give rise to the simplisafe camera keeps going offline problem but we will discuss them later in the same post.
Further, if you are seeking assistance with the same issue and want to understand the possible root causes and the troubleshooting methods, then stay tuned to this blog.
Why do simplisafe cameras offline issues occur?
As discussed above, the camera offline issue occurs if your base station is not connected to the router’s network. But several other reasons are also responsible for it, such as:
- Poor network signal
- Power outage on the camera or the base station
- WiFi signal interferences
- Bandwidth is 5GHZ
- Outdated Firmware
- App issues or outdated app version
- Cameras are out of the router network range
- Damaged network cables
Troubleshooting methods for simplisafe camera offline error
Now, you understand the reasons behind the Simplisafe surveillance camera offline issue but sometimes users also have queries about their simplisafe doorbell camera offline.
So, it is necessary to know that the above reasons may also be responsible for the doorbell cam error. Hence, take a look at the suitable fix-outs that we list down below to resolve the camera offline problem:
Ensure sufficient power supply
Check the power cable and adaptor are connected to the power outlet properly. If that one power source does not work, change the other one to ensure an adequate power supply.
Eliminate network interferences
Find the network signal interruptions and remove them such as mirrors, furniture, cordless phones, remote control toys, etc.
Check cable connections
Look at the network cable connections and tighten them if they are loose. Also, replace the damaged cables if any. It will help to stabilize the network.
Contact ISP
Sometimes wireless signals are very poor or the router shows no network and a simple outdoor camera offline error occurs. This can happen from the ISP side due to the local area network management. So, you need to contact your ISP authority to know the further status.
Change the WiFi configuration on the router
Generally, Simplisafe cameras support 2.4 GHZ bandwidth and if your router is fixed at 5 GHZ then Simplisafe cameras can’t work. So, to resolve the camera offline issue, change the router network configuration and select bandwidth as 2.4GHZ.
Update the Firmware
Open the Simplisafe Home security app and check the base station and camera Firmware update. If it prompts on the app, then proceed with the Firmware update, or do connect with us!
Power cycle your devices
Occasionally, the camera going offline error arises due to temporary glitches and other network connectivity errors. So, to resolve it, power cycle your camera, router, and the base station. One by one power off these gadgets and wait for 30 seconds. After that, plug back the device as you removed them and turn them on again.
Relocate the cameras
Make sure that your cameras are placed within the router’s network range. If they are not, then relocate your camera to an appropriate distance where the router signals are high in range.
Update the Simplisafe app
If you are using the outdated app version of the Simplisafe Home security app, then simplisafe cameras offline errors occur. Hence, update the app on your phone or fleet it and reinstall it to the latest version to resolve the app issues.
ReSync the base station & the router network
Sometimes due to weak internet signals or far distance from the router, the base station gets disconnected from the router’s network. So, check and resync the Simplisfae base station to the router network and see if the simplisafe camera offline gets fixed.
Factory Reset Simplisfae camera
If none of the above mentioned methods work, then factory reset your camera and the base station. To reset your camera, press the pairing button at the back of your outdoor camera for at least 30 seconds and release it when the camera sounds a chime voice. Wait for your camera to reboot itself and flash white. Now it reverts to its default settings and you have to reconfigure it. If you want to know the base station factory reset, then stay in touch with us.
Wrapping up
All in all, the information we share above will surely assist you to easily resolve the simplisafe camera offline issue. Go through this complete blog post to understand the reasons and troubleshooting methods too. If still seeking more assistance with the SImplisafe cameras, then stay tuned to us!