Generally, Eufy is the worldwide supplier of the most advanced surveillance digital cameras. Additionally, these cams offer high-quality video displays and better night vision. These cameras offer 24/7 live streaming, motion detection, two-way audio, and compatibility with voice assistants like Amazon Alexa and Google Assistant. Besides all this, users sometimes, encounter the Eufy camera offline issue.
However, it is one of the most common issues that generally occur due to weak network signals. But reasons may vary for this issue which we also discuss in our blog post. Similarly, to make you aware of this problem and to disclose the solution to fix the Eufy cameras offline error, we bring this guide for you. Hence stay focused here!
Reasons for why is my Eufy camera offline
Before, we pick the solution for the above-discussed error, understanding the root causes for it is also necessary. So, here we explain that:
- Insufficient power supply
- Unstable network
- Network interferences or obstructions
- Internal technical glitches or minor bugs
- Outdated app version
- Improper camera configuration
How to fix the Eufy camera offline issue?
Moreover, the methods to resolve your camera offline issue are simple yet easy. You need to understand the reason if your Eufy camera is offline, and then choose the solution. So, in this section, we explore the easy-to-use ways to fix this issue.
Check the Wi-Fi signal
- Make sure the camera is within the range of your Wi-Fi network.
- The weak or unstable newtork causes the Eufy camera keeps going offline issue.
- Move the camera closer to the router to enhance signal strength.
Ensure sufficient power supply
- Look that the camera is properly connected to a power source.
- A loose power cable or a faulty power adapter can lead to the camera going offline.
- Check the power connection and use a different power outlet to fix power supply issues.
Reboot the camera
- Turn off the camera and unplug it from the power source,
- Now, wait for a few seconds, and then reconnect it.
- Wait for the camera to reboot and check if it goes back online.
Update App version
- An outdated app version can cause compatibility issues.
- So, update the Eufy Secure app
- Check if the Eufy camera offline error gets resolved.
Remove the network obstructions
- Sometimes the network is interrupted by electromagnetic devices like microwaves, remote control toys, etc.
- Hence, remove these obstructions and check if the error gets fixed.
- The walls, ceilings, furniture, etc. can’t be removed, so relocate the base station or router away from them.
Factory reset your camera
- Look for the Sync button on your Eufy camera.
- Now, press and hold this button for at least 10 seconds till you hear the double beep sound.
- After that, release the button and wait till it gets back to its default settings.
- Finally, you have to reconfigure your camera from scratch.
Wrapping up
If you are using the Eufy cameras and face the Eufy camera offline issue, then must read our brief guide. It will assist you in fixing the issue through the troubleshooting methods we share in the above section. If still have any queries, contact us here!
FAQs
Why does my Eufy cameras keep going offline?
As discussed above, reasons may vary for this issue but powe routage or using an outdated app version are the primary reasons for this issue.
How do I update eufy Wi-Fi network?
Open the EufySecurity App. Now, click on the HomeBase. Then click on Settings> General>Wi-Fi Connection. Further, click on the Connection, select Wi-Fi set up, and type the password of the new Wi-Fi.
How do I fix Eufy HomeBase offline?
To fix the common Eufy Home Base offline issue, power cycle the Home base. It will help to fix out the offline error.